STEP 1 Locate your meter box, generally found towards the front of your property, near the street. The typical single residential meter box has an oval shaped metal or plastic lid that should be visible and it may be painted blue and have the words “Water Meter” stamped on the lid. Larger meter box lids will be round or rectangular in shape. Remove the lid by using a large screwdriver. Insert the tool into the hole on one end of the lid and pry it off.
STEP 2 Once you open the meter box lid, lift the blue protective cap on the meter register. Some meter boxes may hold water. This is usually due to the drain holes, in the bottom of the box, being plugged and not allowing water to drain from the box. Simply take a small cup and dip out enough water until you can see the meter register under the blue plastic lid (See Pictures below).
(Note: The yellow part sticking up is the antenna that allows our meter reader to read the meter electronically by computer by simply driving within signal range of the meter.) On the face of the meter, there is a small dial, a display of numbers and a red triangle (see picture below). The red triangle is a very low flow leak detector that registers water flow, even when nothing is supposed to be on. For the typical residential meter, each rotation of the small dial measures 10 gallons. Read the number display from left to right. The last three (3) numbers on the right are the hundred and ten gallons registered. These last three (3) numbers are not included in the billing cycle. The four (4) or more numbers left of the 100s and 10s are the 1,000 gallons used. The thousands will be the meter reading used in billing. These thousands will be your present meter reading at the time it is being read. Charges for the amount of water consumed are rounded to the nearest thousand gallons used during a billing cycle. Compare that reading to what your bill shows as your present reading. Meters are read each month, usually in a 4 to 7-day period between the 20th and the 27th, not including weekend days. Readings are uploaded from the meter reading computer to the billing computer and the water bills are printed and mailed between the 2nd and the 7th day of the month, depending upon how the weekend falls.
STEP 3 Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the present reading on your bill, please contact us and let us assist you in determining the problem.
After reading through the 3 steps and you are uncertain or confused about the meter reading to billing process, please call the office, M-F 7:30 A.M. - 4:30 P.M., and ask for someone to assist in helping you understand.